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Customer Complains About Drive-Through Design, Employee Responds with Common Sense

I worked at Dunkin’, and one time, a customer came through the drive-through and complained to us that the drive-through was built in a way that made it hard to drive.

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She started yelling at my co-workers so I just put down what I was doing and told her, “Ma’am we cannot change the construction of the building.” Like, seriously though, what’d she want us to do? I just make sandwiches.

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